Refund policy
No return or exchange will be accepted.
Strict No-Return Policy
All sales are final. We do not accept returns, exchanges, or issue refunds due to change of mind, incorrect sizing, or buyer's remorse.
Exceptions (Requires Direct Head Approval)
Exceptions are only considered for items that arrive damaged, defective, or incorrect. However, requesting an exception does not guarantee approval. All exceptions must be personally and explicitly authorized by the Head of the Company. This approval process is deliberately stringent, strict, and difficult to obtain, as every claim is subject to a rigorous case-by-case review.
Approval Process
To even be considered for approval, you must provide clear photographic and video evidence of the issue to our support team within 48 hours of delivery. If, and only if, the Head of the Company grants approval, an exchange or partial store credit may be issued. For Cash on Delivery orders, no cash refunds will be given at the door; any approved refunds will be processed via bank transfer or store credit.